Which headset suits a call centre?
For most South African call-centre floors, start with a wired USB mono headset: one ear open to the floor, a noise-cancelling boom mic, and a fixed cable into the PC. Choose DECT wireless when agents need to walk while staying on the call. Match the SKU to your softphone — Microsoft Teams (MS) or UC — before you roll out.
Wired USB for dense floors
Wired USB headsets keep cost and RF complexity down. On our shelves:
- Jabra Evolve 20 MS Mono, USB-A — mono on-ear, noise-cancelling mic, 28 mm speaker, USB-A; Microsoft Teams variant. Also stocked as USB-C/A MS, UC USB-A and Evolve 20 SE UC leatherette.
- Poly Blackwire 3220 — light stereo USB-C with USB-A/C adapter, noise-cancelling mic, 28 mm speakers, 92 g.
- Poly Blackwire 3320 Teams — stereo USB-C with adapter, 32 mm speakers, Teams-certified. A UC version of the same family is available on request.
- Poly EncorePro 310 USB-A — mono corded USB-A with noise-cancelling mic.
- Poly EncorePro 510 QD and EncorePro HW710 QD — mono QD headsets; need a separate QD cable or DA75 / DA85 UC adapter for the PC.
DECT when agents need to walk
- Jabra Engage 75 SE Stereo — DECT base for desk phone, PC and mobile; up to 150 m range; 90 g headset.
- Poly Savi 8220 Teams — stereo DECT for PC, up to 13 h talk, USB-A DECT adapter + stand.
- Poly Savi 8245 Office — convertible mono DECT, desk phone + PC base, up to 180 m, up to 13 h talk.
- Poly CS540A — convertible mono DECT for desk phone, up to 120 m, up to 7 h talk.
Mono vs stereo on the floor
Mono keeps one ear free for colleagues and floor noise — the usual contact-centre pick. Stereo suits agents who also take media or training audio. More detail in our call-centre buying guide.