Privacy policy

Effective Date: 31st October 2025
Company Name: Horison Tech
Address: 26 Commaille Road, Melkbosstrand, Western Cape, South Africa
Email: sales@horisontech.co.za
WhatsApp: +27 68 949 5121
Office: +27 (21) 207-2739
Direct Contacts: Gerard 082 573 5541 | Quentin 082 932 3211

1. Introduction

Horison Tech (“we”, “us”, or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By visiting our website or interacting with us, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide to Us

Full name and contact details (email address, phone number, delivery and billing address).

  • Account registration information (username, password).
  • Order and payment details (via secure third-party payment gateways).
  • Messages or enquiries sent via our contact forms, email, or WhatsApp.
  • Marketing preferences and communication opt-ins.

2.2 Information We Automatically Collect

When you use our website, we may automatically collect:

  • IP address and device information.
  • Browser type, operating system, and site usage analytics.
  • Cookies and similar tracking technologies to enhance functionality and performance.

We only collect information necessary for legitimate business purposes.

3. How We Use Your Information

Your personal information may be used to:

  1. Process and fulfil orders - including payments, deliveries, and returns.
  2. Communicate with you - regarding orders, queries, or technical support.
  3. Improve our website and services - by analysing usage data and feedback.
  4. Send marketing communications - only where you have given consent.
  5. Comply with legal obligations - such as record-keeping, taxation, or fraud prevention.

We do not sell or rent your personal data to third parties.

4. Sharing of Information

We may share your information only when necessary with trusted partners who assist in our operations, such as:

  • Payment processors (for secure payment collection).
  • Delivery and courier companies (for order fulfilment).
  • Technical and marketing service providers (for website hosting and communication).

All service providers are contractually bound to handle your information securely and confidentially, in accordance with POPIA.

5. Data Security

We employ appropriate technical and organisational measures to safeguard your personal data, including:

  • SSL encryption on all pages and payment gateways.
  • Restricted internal access to sensitive information.
  • Secure data storage and regular security monitoring.

While we take all reasonable steps to protect your information, no system is completely secure. You share information at your own risk.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Withdraw consent for direct marketing at any time.
  • Object to the processing of your personal information under certain circumstances.
  • Lodge a complaint with the Information Regulator if you believe your data has been misused.

Information Regulator of South Africa
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

7. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law (for example, tax or accounting requirements).

8. Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences and improve your browsing experience.
  • Analyse site traffic and usage patterns to optimise performance.

You can disable cookies in your browser settings, though some website features may not function properly if you do so.

9. Links to Third-Party Websites

Our website may contain links to external sites not operated by Horison Tech. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

10. Marketing and Communication Preferences

If you opt in to receive marketing messages, we may send you updates about new products, promotions, or industry insights. You can unsubscribe from these communications at any time by following the “unsubscribe” link in any email or contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the revised effective date. Continued use of our website following such updates constitutes your acceptance of the revised policy.

12. Contact Us

For any questions or requests relating to this Privacy Policy, please contact us at:

Horison Tech
📍 26 Commaille Road, Melkbosstrand, Western Cape, South Africa
📧 sales@horisontech.co.za
📞 +27 (21) 207-2739
📱 WhatsApp +27 68 949 5121