Refund policy

Effective Date: 31st October 2025
Company Name: Horison Tech
Address: 26 Commaille Road, Melkbosstrand, Western Cape, South Africa
Email: sales@horisontech.co.za
WhatsApp: +27 68 949 5121
Office: +27 (21) 207-2739
Direct Contacts: Gerard 082 573 5541 | Quentin 082 932 3211

1. Our Promise

At Horison Tech, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, or if a product arrives faulty or damaged, we’ll do our best to make it right - quickly and fairly.

2. Returns on Unopened and Unused Products

You may return most items within 7 days of delivery provided that:

The item is unused, unopened, and in its original packaging.
All seals, cables, accessories, and manuals are intact.
Proof of purchase (invoice or order confirmation) is provided.

Once the returned product has been inspected and approved, a refund or store credit will be issued within 5–10 business days. Shipping costs are non-refundable and return courier fees are the customer’s responsibility unless the product was defective on arrival.

3. Returns for Damaged or Defective Products

If a product arrives damaged, malfunctioning, or develops a fault within a reasonable period of normal use, please notify us immediately at sales@horisontech.co.za or via WhatsApp +27 68 949 5121.

3.1 Eligibility for Repair, Replacement, or Refund

We will arrange for the product to be assessed and, depending on the outcome:

Repaired or replaced at no cost, or
Refunded in full if the defect cannot be repaired or replaced within a reasonable time.

We may request photos, videos, or a short description of the issue to assist in processing your claim faster.

4. Non-Returnable or Excluded Items

For hygiene and safety reasons, the following products cannot be returned once opened (unless defective):

In-ear headsets, earphones, and communication earpieces.
Any item that shows signs of use, damage, or missing accessories.
Products not purchased directly from Horison Tech.

5. Incorrect or Missing Items

If you receive the wrong product or a missing item in your order, please contact us within 48 hours of delivery. We’ll arrange a collection and replacement at no additional cost.

6. How to Log a Return

Email sales@horisontech.co.za or WhatsApp +27 68 949 5121.
Provide your order number, a brief reason for the return, and photos (if applicable).
Our support team will confirm next steps and provide the return address.
Package the product securely and send it via a tracked courier service.
Once received and inspected, we’ll confirm your refund, replacement, or repair.

7. Refund Process

Approved refunds are issued using the original payment method.
Depending on your bank, funds may take up to 5–10 business days to reflect.
Refunds exclude courier and handling fees unless the product was defective or incorrectly supplied.

8. Warranty Claims

All products carry the manufacturer’s standard warranty (usually 12 months, unless otherwise specified).

Warranty claims require:

Proof of purchase.
The product to be assessed for fault (to confirm it’s not due to misuse, neglect, or unauthorised modification).

If the fault is covered under warranty, Horison Tech will assist in coordinating a repair or replacement with the manufacturer.

9. Contact Us

For returns, exchanges, or warranty enquiries, please contact:

Horison Tech Support Team
📍 26 Commaille Road, Melkbosstrand, Western Cape, South Africa
📧 sales@horisontech.co.za
📞 +27 (21) 207-2739
📱 WhatsApp +27 68 949 5121
👤 Gerard 082 573 5541 | Quentin 082 932 3211