Terms of service

Effective Date: 31st October 2025
Company Name: Horison Tech
Address: 26 Commaille Road, Melkbosstrand, Western Cape, South Africa
Email: sales@horisontech.co.za
WhatsApp: +27 68 949 5121
Office: +27 (21) 207-2739
Direct Contacts: Gerard 082 573 5541 | Quentin 082 932 3211

1. Acceptance of Terms

By accessing, browsing, or purchasing from this website, you (“the Customer”) agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using the website or placing an order. Horison Tech reserves the right to amend these Terms & Conditions at any time, and any updates will take effect immediately once posted on the site.

2. Use of the Website

You may use this website only for lawful purposes and not to interfere with its operation or security. All content, images, text, and trademarks are owned by Horison Tech and protected under South African intellectual-property law. You may not copy, reproduce, or distribute any content without our written permission.

3. Products and Availability

Horison Tech strives to ensure all product information, pricing, and stock availability are accurate and up-to-date.

However, we reserve the right to:

• Correct any errors or omissions without prior notice.
  
• Limit quantities or discontinue items at our discretion.
  
• Cancel or refuse orders where products are unavailable or incorrectly priced.
  
  

All products are subject to manufacturer specifications and may vary slightly in appearance due to supply or technical updates.

4. Pricing and Payment

All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
Payment options available at checkout may include:

• Credit or debit card
  
• Instant EFT
  
• PayFast, PayJustNow, or other secure third-party gateways
  
  

Horison Tech does not store or have access to your card details. Payment must be received in full before any order is processed or dispatched.

5. Orders and Confirmation

Once an order is placed, you will receive an email confirmation summarising your purchase.
This confirmation does not constitute acceptance of the order. A binding agreement arises only once payment is verified and the goods have been dispatched. Horison Tech reserves the right to decline or cancel an order if fraud, error, or stock issues are suspected.

6. Shipping and Delivery

We deliver throughout South Africa using trusted courier partners.

• Delivery timelines are typically 2 – 5 business days for major centres and may vary for outlying areas.
  
• Delivery costs will be displayed at checkout.
  
• Ownership and risk in the goods pass to you once they are delivered to your specified address.
  
  

Horison Tech is not liable for delays beyond our reasonable control (e.g., courier delays, strikes, or force majeure events).

7. Returns and Refunds

We want you to be fully satisfied with your purchase.

7.1 Eligibility

• You may return goods within 7 days of receipt if they are unused, undamaged, and in original packaging.
  
• Special-order or hygiene-sensitive items (e.g., in-ear headsets) may not be returnable once opened.
  
• To initiate a return, email sales@horisontech.co.za with your order number and reason for return.
  
  

7.2 Refunds

• Refunds will be processed once returned items are inspected and approved.
  
• Refunds are issued via the original payment method, excluding delivery fees.
  
• Faulty or defective goods will be repaired, replaced, or refunded in line with the Consumer Protection Act.
  
  

8. Warranty

All products carry the manufacturer’s standard warranty unless otherwise stated.

Warranty claims require:

• Proof of purchase (invoice or order confirmation).
  
• Proper use of the product in accordance with manufacturer guidelines.
  
  

Damage caused by misuse, modification, negligence, or unauthorised repair is not covered.
Horison Tech may assist in liaising with suppliers to process warranty claims but does not guarantee approval.

9. Limitation of Liability

Horison Tech will not be liable for any indirect, consequential, or incidental damages arising from:

• The use or inability to use our products or website.
  
• Loss of data, profits, or business interruption.
  
  

Our total liability for any claim shall not exceed the purchase price of the product concerned.

10. Data Protection and Privacy

Your privacy is important to us. Personal information is collected and processed in accordance with our [Privacy Policy], available on this website. By using our services, you consent to such processing and warrant that all information provided by you is accurate and up to date.

11. Intellectual Property

All logos, product names, images, and content on this site are the property of Horison Tech or its licensors. Unauthorised use constitutes an infringement and may result in legal action.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any dispute arising shall be resolved by the courts of South Africa, with jurisdiction in the Western Cape Division.

13. Contact Information

Horison Tech
📍 26 Commaille Road, Melkbosstrand, Western Cape, South Africa
📧 sales@horisontech.co.za
📞 +27 (21) 207-2739
📱 WhatsApp +27 68 949 5121
👤 Gerard 082 573 5541 | Quentin 082 932 3211